Refund policy

Teres Western Wear is a trade name of Tere's Western & Boots, LLC.

Business Model: We are a physical retail store located in Dallas, Texas. This website serves exclusively as an inventory catalog for local reference. We do not operate as an e-commerce store; we do not facilitate online sales, nor do we process shipments or deliveries. All purchases and exchanges are conducted in person at our store.

No refunds. We do not issue refunds on purchases.

Exchanges only. Exchanges are accepted within 30 days of purchase with the original receipt. Merchandise must be unused, unworn, in original condition, with original tags attached.

Boots. Boots may be exchanged only if the soles are unscratched and the boots are in as-new condition. We recommend trying them on over a carpeted surface.

Shaped hats. Hats that have been shaped, cut, or customized are final sale. Unshaped hats remain eligible for exchange.

Exchange credit. Credit may be applied to any item in the store. If the new item costs more, the difference is paid at the time of exchange. If it costs less, store credit is issued. No cash back.

Defective items. Damaged or defective merchandise may be replaced within 15 days of purchase.

Layaway. Layaway purchases are final — no refunds or exchanges. Please ask about layaway terms in store.

Tere's Western & Boots, LLC · 8033 Lake June Rd, Dallas, TX 75217 · (214) 391-0508 · info@tereswestern.com